​​​FEES & PAYMENT 

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If you have any questions about pricing or would like a tailored quotation, please get in touch.  I'd be delighted to discuss your requirements.

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Every business is different, so I'll recommend the most appropriate way of working following our initial conversation.

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Hourly Support from £35 per hour -

Ideal for occasional assistance or one-off tasks.

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Monthly Retainer - 

A personalised set number of hours each month providing regular, dependable support for your business.

Unused hours are not carried forward unless agreed in advance.

Additional hours are charged at the standard hourly rate of £35. 

 

​If additional work is requested outside the agreed scope, this will always be discussed and approved before any additional charges are incurred.

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A written quotation will always be provided before work begins.

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Invoicing

Invoices will be issued by email and are payable by bank transfer within 10 days of issue unless otherwise agreed.

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For one-off projects or occasional support, work is invoiced on completion and payment is requested within 10 days.

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For regular ongoing support, clients are normally invoiced monthly in advance. This allows me to reserve dedicated time each month and provide consistent, dependable support.

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For larger projects, a staged payment arrangement may be agreed in advance.month.

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TERMS & CONDITIONS

 

Services

Services are tailored to each client's individual requirements and may include administrative support, customer communication, project coordination, website updates, creative support and related business assistance.

 

Initial Consultation

A complimentary discovery call is offered to discuss your business needs and determine whether we are a good fit to work together. There is no obligation to proceed.

 

Fees & Payment

Fees will be agreed in advance before work begins.

Invoices are payable within 14 days unless otherwise agreed.

For ongoing monthly support, invoices will normally be issued monthly in advance or at the end of each calendar month, depending on the agreed arrangement.

 

Additional Work

Any work requested outside the agreed scope will always be discussed and approved before additional charges are incurred.

 

Confidentiality

All client information is treated as strictly confidential.

Business information, client details, passwords and commercially sensitive information will never be shared with third parties unless required by law or with the client's permission.

 

Communication

I aim to respond to emails during normal business hours as promptly as possible.

Working hours and availability will be agreed with each client.

 

Client Responsibilities

Clients agree to provide the information, access and materials required for work to be completed efficiently.

Delays in receiving information may affect agreed timescales.

 

Intellectual Property

Any documents, designs or materials created specifically for a client become the property of that client once full payment has been received.

 

Data Protection

Client information is handled in accordance with UK data protection legislation and used only for the purpose of providing agreed services.

 

Limitation of Liability

Every effort is made to deliver work accurately and professionally.

However, Jo Hooper Business Support cannot accept responsibility for indirect losses arising from the use of services provided.

 

Cancellation

Either party may terminate ongoing support by providing 14 days' written notice unless otherwise agreed.

Any work completed up to the termination date will remain payable.

 

Acceptance

By instructing Jo Hooper Business Support to carry out work, clients are deemed to have accepted these Terms & Conditions.

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PRIVACY POLICY

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Jo Hooper Business Support respects your privacy.

 

Any personal information submitted through this website, including your name, email address and telephone number, will only be used to respond to your enquiry or provide requested services.

 

Your information will never be sold or shared with third parties unless required by law.

 

You may request access to, correction of or deletion of your personal information at any time by contacting:

hello@johooperbusinesssupport.co.uk

 

This website may use cookies to improve your browsing experience and website performance.

 

This policy may be updated from time to time.